Playzee Casino Privacy Policy

At Playzee Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you register, log in, or interact with our platform. By using our services, you agree to the practices described in this document. We encourage you to read it carefully before creating your account or making any deposit.

Who We Are

We are White Hat Gaming Limited, a company registered under Maltese law with registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. At Playzee Casino, we operate under a licence issued by the Malta Gaming Authority (MGA/B2C/370/2017), granted on 01 August 2018, covering all customers outside Great Britain. For players in Great Britain, we also hold a Gambling Commission licence under account number 52894. Our operations are governed by the laws of Malta, and the courts of Malta hold exclusive jurisdiction over any disputes relating to this policy.

What Data We Collect

When you sign up or use the Playzee Casino platform, we may collect various categories of personal information. The data we gather helps us verify your identity, process your transactions, and improve your overall gaming experience.

Full name, date of birth, and contact details such as email address and phone number
Account credentials used during Playzee Casino login and session management
Financial details including deposit and withdrawal methods (Visa, Mastercard, PayPal, Skrill, Neteller, MuchBetter, and others)
Identity verification documents required under our Know Your Customer (KYC) obligations
Gaming activity, transaction history, and bonus usage across Playzee Casino games
Device information, IP addresses, browser type, and technical usage data
Communication records when you contact our support team via live chat or email

How We Use Your Information

At Playzee Casino, we use the data we collect for the following purposes:

To verify your identity and comply with anti-money laundering (AML) and responsible gambling regulations
To process deposits, withdrawals, and bonus credits including the Playzee welcome bonus and Zee Club loyalty rewards
To manage your account, including enabling the Playzee app and desktop login functionality
To send you personalised promotional offers such as the Playzee bonus codes, daily Zee offers, and special event campaigns
To monitor gameplay and enforce our terms and conditions, including wagering requirements and betting limits
To detect and prevent fraud, suspicious activity, and problem gambling behaviour
To comply with applicable laws and regulatory requirements under our MGA licence
To improve the performance of our platform across all versions — desktop, mobile, iOS app, and Android app

Legal Basis for Processing

We process your personal data on the following legal grounds. Where we have a contractual obligation — such as processing your Playzee deposit bonus or verifying withdrawals — processing is necessary to perform that contract. We also process data to comply with legal obligations, including KYC verification triggered at cumulative deposits of €2,000 or above. In certain cases, processing is based on your explicit consent, which you may withdraw at any time. Finally, we may process data where we have a legitimate interest, such as preventing fraud or improving our services, provided that interest is not overridden by your rights.

Cookies and Tracking Technologies

Our Playzee Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and measure the effectiveness of our promotions. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain for a defined period. You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features, including the Playzee Casino login process and bonus tracking.

Types of Cookies We Use

Essential cookies: Required for core platform functions such as secure login and payment processing
Analytics cookies: Help us understand how users navigate our platform and which Playzee casino games are most popular
Marketing cookies: Allow us to deliver relevant promotional content and track referral sources, including affiliate links
Preference cookies: Store language and display settings to personalise your experience

Sharing of Your Data

We do not sell your personal data to third parties. However, at Playzee Casino, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and financial institutions to facilitate deposits and withdrawals
Identity verification and fraud prevention providers to complete KYC checks
Game suppliers such as NetEnt, Microgaming, Play'n GO, Evolution, and others — limited to what is necessary for game delivery and compliance
Regulatory bodies, including the Malta Gaming Authority and the UK Gambling Commission, when required by law
IT and security service providers who support our platform infrastructure and the Playzee Casino app

All third parties we engage are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period after closure as required by our regulatory obligations. In most cases, we are required to retain records for at least five years following account closure. If your account becomes inactive, an inactivity fee of NZ$5 per month applies after 12 consecutive months of no activity, with 30 days' prior notice provided to you.

Your Rights

Under applicable data protection law, you have the following rights in relation to your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete information
Right to erasure: In certain circumstances, you may request that we delete your data
Right to restrict processing: You may ask us to limit how we use your data
Right to data portability: You may request a machine-readable copy of your data
Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting previous lawful processing

To exercise any of these rights, please contact our support team at support@playzee.com. We will respond within the timeframe required by applicable law.

Security of Your Data

We take the security of your personal information seriously. Our Playzee Casino platform employs industry-standard encryption and secure socket layer (SSL) technology to protect all data transmitted between your device and our servers. Player funds are held in a dedicated bank account used exclusively for customer balances, separate from our operational accounts. We regularly review our security procedures to ensure they remain effective against emerging threats.

International Transfers

As Playzee Casino operates from Malta and serves players across multiple jurisdictions, your data may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to maintain the same level of protection afforded under applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or regulatory requirements. When we make material changes, we will notify you via email or through a prominent notice on the Playzee Casino platform. Your continued use of our services following such notification constitutes acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. At Playzee Casino, our customer support team is available 24/7, 365 days a year via live chat on our website or by email at support@playzee.com. We are here to help and will address your enquiry as promptly as possible.

Content updated: July 24, 2026